Who we are

Our website address is https://timespot.pk. TimeSpot is an online store based in Lahore, Pakistan, selling watches, wall clocks and timepieces with nationwide shipping across Pakistan and same-day delivery in Lahore.

Information we collect

When you place an order, create an account, contact us or subscribe to updates on timespot.pk, we may collect:

  • Your name, phone number and email address
  • Your billing and delivery address
  • Your order details and order history
  • Your payment method selection (we do not store card details on our servers)
  • Messages you send us through our contact form, phone or WhatsApp
  • Technical data such as your IP address, browser type, device and pages visited

How we use your information

  • To process, confirm and deliver your orders
  • To arrange same-day delivery in Lahore and nationwide shipping through our courier partners
  • To handle returns, refunds and exchanges
  • To respond to your questions and provide customer support
  • To send order updates and, where you have agreed, offers and promotions
  • To prevent fraud and keep our website secure
  • To understand how visitors use timespot.pk so we can improve it

Comments

When visitors leave comments or reviews on timespot.pk, we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to timespot.pk (for example, in a product review), please avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images on the website.

Cookies

timespot.pk uses cookies to keep your shopping cart working, remember your preferences and understand site traffic.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies are removed.

If you edit or publish an article, an additional cookie is saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You can block or delete cookies in your browser settings, but some parts of the store, such as the cart and checkout, may not work properly without them.

Embedded content from other websites

Pages on timespot.pk may include embedded content (for example videos, maps or images). Embedded content from other websites behaves in exactly the same way as if you had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including if you have an account and are logged in to that website.

Who we share your data with

We do not sell your personal information. We share it only with parties needed to run the store:

  • Courier and delivery partners, including local riders for same-day delivery in Lahore, who receive your name, phone number and delivery address to deliver your order
  • Payment providers, if you pay online, to process your payment securely
  • Website and analytics services that help us host, secure and improve timespot.pk
  • Authorities, where we are required to do so by law

If you request a password reset, your IP address will be included in the reset email.

Returns and refunds

To process a return, refund or exchange, we use the order and contact details you provided at checkout. Please see our Refund and Returns Policy for the full terms.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For customers and users who register on our website, we store the personal information they provide in their user profile. All users can see, edit or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We keep order records for as long as needed for accounting, warranty, returns and legal purposes.

What rights you have over your data

If you have an account on timespot.pk, have placed an order or have left comments, you can request an exported file of the personal data we hold about you, including any data you have provided to us. You can also ask us to correct or erase your personal data. This does not include data we are obliged to keep for administrative, legal or security purposes.

To make a request, contact us using the details below.

Where we send your data

Visitor comments may be checked through an automated spam detection service. Some of our service providers (such as hosting and analytics tools) may process data on servers outside Pakistan.

Data security

We take reasonable steps to protect your personal information. Please note that no method of transmission over the internet is completely secure.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact us

If you have any questions about this Privacy Policy or your data, contact us at:

TimeSpot
Website: https://timespot.pk
Email: customersupport@timespot.pk
Phone / WhatsApp: +92 311 4113512
Location: 21-G, Model Town Link Rd, Phase 3 GECH Society, Lahore,